Refund policy
RETURN AND REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, subject to the conditions below.
To be eligible for a return under our 30-day returns policy, your item must be in the same condition that you received it, unused, with any original packaging and accessories. You'll also need the receipt or proof of purchase.
To start a return, please contact us at hello@reignpadel.com before sending your item back. If your return is accepted, we'll provide instructions on how and where to send your package.
Items sent back to us without first requesting a return may not be accepted.
You can always contact us with any return questions at hello@reignpadel.com.
DAMAGES, FAULTS AND INCORRECT ITEMS
Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged or if you receive the wrong item, so that we can assess the issue and put it right.
Nothing in this policy affects your statutory rights. Goods must be as described, of satisfactory quality and fit for purpose.
CHANGE-OF-MIND RETURNS
For eligible change-of-mind returns, the customer is responsible for the cost of returning the item unless we agree otherwise.
Please package the racket securely for its return journey. We recommend using a tracked delivery service, as the item remains your responsibility until it reaches us.
If an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning, we may make an appropriate deduction from the refund where permitted by law.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain items may not be eligible for change-of-mind returns where an exemption applies under consumer law, including certain personalised or custom-made products.
Please contact us if you have questions about a specific item.
Sale or promotional items are not excluded from your statutory cancellation or refund rights simply because they were discounted.
Gift cards cannot normally be returned for a change-of-mind refund once used. This does not affect any statutory rights that may apply.
EXCHANGES
If you'd like a different Reign Padel racket, please contact us. Where appropriate, the simplest way may be to return the original item and place a separate order for the replacement.
UK ONLINE PURCHASES – RIGHT TO CANCEL
If you are a UK consumer purchasing online, you normally have a legal right to cancel your order without giving a reason.
You generally have 14 days from the day you receive the goods to tell us that you wish to cancel. After notifying us, you then generally have a further 14 days to return the goods.
To exercise your right to cancel, contact us at hello@reignpadel.com with a clear statement that you wish to cancel your order.
You may inspect and handle the goods as you reasonably would in a shop. If the value of the goods is reduced as a result of handling beyond what is necessary to establish their nature, characteristics and functioning, we may make a deduction from the refund where permitted by law.
Unless the goods are faulty, damaged, incorrect, or we agree otherwise, you are responsible for the direct cost of returning the goods.
REFUNDS
We will notify you once we've received and inspected your return and let you know the outcome.
Where a refund is due, it will be made to your original payment method.
For cancellations covered by UK distance-selling rules, we will refund any standard outbound delivery charge you paid. If you selected a more expensive delivery option, such as express delivery, we are only required to refund up to the cost of our least expensive standard delivery option.
Refunds will be processed within the applicable legal time limits. Your bank or card provider may take additional time to process and display the refund after we have issued it.
If you have any questions about a refund, please contact us at hello@reignpadel.com.