Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by Andrew Hill, a sole trader trading as Reign Padel ("Reign Padel", "we", "us" or "our").
Our business address is:
Reign Padel
Andrew Hill, Sole Trader
61 Bridge Street
Kington
HR5 3DJ
United Kingdom
Email: hello@reignpadel.com
Our online store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products to you.
These Terms of Service explain the terms that apply when you access our website or purchase products from Reign Padel.
Please read these Terms carefully before using our website or placing an order.
Nothing in these Terms affects your statutory rights as a consumer.
SECTION 1 – USING OUR WEBSITE
You may use our website only for lawful purposes.
You must not misuse our website, attempt to gain unauthorised access to it, introduce viruses or other malicious material, or use the website in a way that could damage or impair its operation.
You are responsible for ensuring that information you provide when placing an order is accurate and complete.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.
Product colours and appearance may vary slightly depending on your screen, device and display settings.
We may update product information or discontinue products from time to time.
Nothing in these Terms excludes your statutory rights. Products supplied by us must be as described, of satisfactory quality and fit for purpose as required by applicable UK consumer law.
SECTION 3 – ORDERS
When you place an order through our website, you are offering to purchase the products in your order.
After placing an order, you will receive an order acknowledgement or confirmation by email.
We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including where:
• a product is unavailable;
• payment cannot be authorised;
• there is an obvious pricing or product-description error;
• we reasonably suspect fraudulent activity; or
• we cannot deliver to the address provided.
If we cancel an order after payment has been taken, we will refund the amount due to you.
Please check your order information carefully before submitting your order.
Your cancellation and return rights are explained in our Return and Refund Policy and are not limited by these Terms.
SECTION 4 – PRICES AND PAYMENT
The price you pay will be the price displayed when you place your order, subject to correction of obvious errors.
Any applicable delivery charges will be shown before you complete your purchase.
You must provide accurate and authorised payment information when placing an order.
Promotional offers and discount codes may have their own terms and may be withdrawn or changed where permitted by law.
SECTION 5 – SHIPPING AND DELIVERY
Available delivery options, charges and estimated delivery times will be shown on our website or during checkout.
Delivery dates and times may be estimates unless we have expressly agreed otherwise.
We will take reasonable steps to deliver your order within the stated timeframe.
Where no other delivery period has been agreed, goods will be delivered within the period required by applicable UK consumer law.
We are not responsible for delays caused by circumstances genuinely outside our reasonable control, although this does not affect any rights you may have under consumer law.
For consumer purchases, responsibility for the goods remains with us until the goods are delivered to you, or to a person you have identified to receive them, except where applicable law provides otherwise.
SECTION 6 – RETURNS, CANCELLATIONS AND REFUNDS
Your rights regarding cancellations, returns and refunds are set out in our Return and Refund Policy.
UK consumers purchasing online generally have statutory cancellation rights in addition to any additional return period voluntarily offered by Reign Padel.
Nothing in these Terms or our Return and Refund Policy limits your statutory rights relating to faulty, damaged, misdescribed or otherwise non-conforming goods.
SECTION 7 – INTELLECTUAL PROPERTY
Unless otherwise stated, the content on this website, including Reign Padel branding, logos, text, photographs, graphics, videos and original content, belongs to Reign Padel or is used with appropriate permission.
You may access and use the website for personal, non-commercial purposes.
You must not reproduce, distribute, commercially exploit or substantially copy our protected content without permission, except where permitted by law.
Third-party trademarks and content remain the property of their respective owners.
SECTION 8 – THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites or use services provided by third parties.
We are not responsible for the content, availability or practices of independent third-party websites.
If you choose to purchase products or services directly from a third party, that transaction may be governed by the third party's own terms and policies.
SECTION 9 – SHOPIFY
Reign Padel's online store is powered by Shopify.
Shopify provides the ecommerce technology used to operate the store, but products purchased from Reign Padel are sold by Andrew Hill trading as Reign Padel, not by Shopify.
Certain information may be processed by Shopify as necessary to operate our online store. Further information about the handling of personal information can be found in our Privacy Policy.
SECTION 10 – PRIVACY
We process personal information in accordance with our Privacy Policy.
Please refer to the Privacy Policy available on our website for information about how personal information is collected, used and shared.
SECTION 11 – REVIEWS AND FEEDBACK
If you voluntarily provide a product review, testimonial, suggestion, photograph or other feedback, you confirm that you have the right to provide that material.
You must not submit content that is unlawful, misleading, defamatory, abusive, obscene, fraudulent or infringes another person's intellectual property or privacy rights.
Where you give us permission to use content for promotional purposes, we may use that content in accordance with that permission and applicable law.
SECTION 12 – WEBSITE ERRORS
Occasionally our website may contain typographical errors, inaccuracies or omissions relating to matters such as product descriptions, pricing, availability, promotions or delivery information.
We may correct genuine errors and update information when necessary.
If an error materially affects an order you have already placed, we will contact you where appropriate and deal with the order fairly and in accordance with applicable law.
SECTION 13 – PROHIBITED USES
You must not use our website:
• for unlawful or fraudulent purposes;
• to infringe our or another person's intellectual property rights;
• to transmit malicious software or harmful code;
• to collect personal information unlawfully;
• to interfere with the security or operation of the website;
• to impersonate another person; or
• in any other way that violates applicable law.
We may restrict access to our website where reasonably necessary to protect Reign Padel, our customers or the security of our services.
SECTION 14 – OUR RESPONSIBILITY TO YOU
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or limits your statutory consumer rights or our responsibility for goods that are faulty, not as described or otherwise fail to meet rights that cannot legally be excluded.
We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses suffered by someone purchasing primarily for business purposes, to the extent permitted by law.
SECTION 15 – EVENTS OUTSIDE OUR REASONABLE CONTROL
We will not be responsible for a failure or delay caused by circumstances genuinely outside our reasonable control.
Where such circumstances materially affect an order, we will take reasonable steps to minimise the impact and communicate with you where appropriate.
Your statutory rights remain unaffected.
SECTION 16 – SEVERABILITY
If any part of these Terms is found to be unlawful or unenforceable, that provision will be treated as removed or limited to the extent necessary.
The remaining provisions will continue to apply.
SECTION 17 – WAIVER
If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.
SECTION 18 – GOVERNING LAW
These Terms are governed by the laws of England and Wales.
If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory consumer protections and rights to bring proceedings available to you under the law applicable to you.
Nothing in these Terms removes any rights you have under applicable consumer law.
SECTION 19 – CHANGES TO THESE TERMS
We may update these Terms from time to time, for example to reflect changes to our business, website or applicable law.
The latest version will be published on this website.
Changes will not retrospectively remove rights that have already arisen under an order.
SECTION 20 – CONTACT INFORMATION
Questions about these Terms or an order can be sent to:
Reign Padel
Andrew Hill, Sole Trader
61 Bridge Street
Kington
HR5 3DJ
United Kingdom
Email: hello@reignpadel.com